Fast service, always willing to explain what they are doing. I feel like they are always on my side looking out for me.
Jason saved us from the brutal Texas summer heat. Both AC units went out a few weeks ago, and he quickly and accurately diagnosed the problems. During his initial visit, he repaired the upstairs unit and provided us with a portable AC for the lower level.
A week later, the replacement unit for downstairs arrived, and the lower level was finally back to normal. Jason returned again the following Sunday night to fix a drainage pipe issue in the upstairs unit. His after-sales service has been truly appreciated by our family.
He also discovered that the airflow registers had been incorrectly installed by the builder and replaced all of them throughout the house as part of the installation. We will never forget the extra mile Jason went to restore our comfort during the sweltering summer.
I would recommend Cold Factor Heating & Air to anyone.
A week later, the replacement unit for downstairs arrived, and the lower level was finally back to normal. Jason returned again the following Sunday night to fix a drainage pipe issue in the upstairs unit. His after-sales service has been truly appreciated by our family.
He also discovered that the airflow registers had been incorrectly installed by the builder and replaced all of them throughout the house as part of the installation. We will never forget the extra mile Jason went to restore our comfort during the sweltering summer.
I would recommend Cold Factor Heating & Air to anyone.
They responded with same day, punctual service. The HVAC technician listened to my AC history, diagnosed problem and laid out options for a 16 yo unit. I decided on a phased approach and did not feel pressured to replace unit immediately. I've used them for 10+ years and I have been satisfied with there service.
Cold Factor Heating & Air diagnosed our issue and had it promptly fixed as soon as the part arrived. Great customer service.
I had quotes from 3 other companies saying I needed a full system replacement. I called Cold Factor asking them offer a quote as well, but their tech Jason did what the others could not (or didn't want to do?) and fixed the problem by cleaning the evaporator coils and gave me several do-it-yourself tips to boot. His focus was on saving me money, and now Cold Factor is my HVAC company for life. Save your time and money and just call them first!
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