Reviews

Enrique Gutierrez

5 months ago

Ricardo was absolutely great, he quickly troubleshot my ac system, provided great advise and recommendations. Thank you.

Sindu Mora

5 months ago

Nelson and his team were great. Excellent customer service and did a wonderful job in the installation.

Steve Smith

5 months ago

Great job and very punctual. Honest about about the cleaning and what caused the dust.

Britney Gonzales

7 months ago

Professional & Grateful We had almost given up on our Samsung Commercial AC unit because it seemed completely unrepairable. Other companies made it sound like replacement was our only option. This company came in, diagnosed the issue, and worked tirelessly for days to get it fixed properly. Their dedication, expertise, and commitment truly impressed us. They didn’t take shortcuts and made sure everything was running perfectly before finishing the job. We are beyond grateful and highly recommend them to anyone needing honest and hardworking AC professionals! From Miad & Britney

Mayce McKinney

10 months ago

Corey the owner came late on the weekend to help w/my heater! My house was so cold.???? The previous week Nelson, a technician came out and help with some other issues! Their knowledge, dependability, and precise details made an impact! I highly suggest this company owned by Corey and his staff! ????????

A Anderson

1 year ago

I have never posted a review but based the success and timely response of the Cold Factor team, I felt compelled to offer our observations. Approximately a week ago our Trane HVAC system (over 15 years old) was not cooling. I first tried a new thermostat to address the problem, but it did not resolve the issue. Next, I tried to get our current HVAC maintenance provider to schedule an appointment, but because of Western Days they could not schedule an appointment for 4 days. I secured an appointment but then started looking for alternatives. After looking at reviews, I contacted Cold Factor, and I spoke to Cory, and he was able to adjust appointments and arrive a few hours later. He immediately started trouble shooting from the thermostat to air handling system to compressor to identify the electrical issue. He was able get the system back up for over 4 hours. Unfortunately, the system stopped cooling again later that evening. I sent a text advising him on the situation. Early the next morning he called and let me know had to cover another client and would dispatch Joel (over 25 years of experience) to be on-site by 9am. First thing that morning Joel arrived. After chasing electrical gremlins for 4 hours, he was able to confirm the electrical issue(s). It seems a bad circuit board on air handling unit and a faulty high-pressure switch on the compressor were causing the electrical failures. He then went to the parts house and secured the necessary items. After installing the replacements and testing the system we had success! The results are amazing; our system cools more effectively now than before. Based on their professionalism and results we strongly recommend Cold Factor and are switching to have Cold Factor provide our annual maintenance. Anderson’s Highland Village

Derek Linders

1 year ago

Cory was great. Identified the issue quickly and gave me pointers on what to look out for on my system. I could immediately tell he has true integrity in a service business that often is filled with the opposite. Very genuine. It was like speaking with someone I had known for years as I felt very comfortable. Thanks for the help today and will be calling on again for balancing and insulation and referring to my family immediately.

Chris Jennings

1 year ago

We had to replace an entire HVAC roof top unit at my restaurant. Cory was a professional from start to finish! Great price, great equipment and great staff. A++