Reviews

Cold Factor Heating & AC Repair - Flower Mound
Excellent
5.0
Based on 377 reviews
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These guys first won my business 2 years ago when they were the first company to respond after leaving messages with 5 other companies. I’m so glad I found them. They are prompt, fair priced, and always try to do right by their customers.
This company is absolutely amazing! So honest and go above and beyond for their customers! I would give them a 10 star review if I could. I will be using them for all our DFW dental office and wish they could go to all of our locations in TX. Would 100% recommend this company for all your HVAC needs!
Wonderful experience. Had a HVAC problem. Their team of experts diagnosed and replaced the broken system quickly. Highly recommend!!
Absolutely great customer service!We sent a message through FB messenger on Saturday and he called within an hour and told me what could be wrong based on the descriptionAnd he was correct!!I recommend this honest and reliable small company !! Support local small businesses!
Great service the technician diagnosed the issue very quickly and explained the charges before fixing. My AC unit was in dire need of maintenance and after the repair was working correctly almost immediately. Learned a lot about AC units in the meantime, excellent service.
Jason came out to evaluate our HVAC system and look for a possible leak in our outside compressor unit. He was very knowledgeable and ran tests that other companies did not run, which I appreciated. He even sent me a hand-drawn diagram of our HVAC unit after we met that he had been thinking about!
Everyone needs a great hvac service provider that they can depend on when it’s 110 degrees and the a/c has died. Summer is coming. I recommend Cold Factor.
We have used them 3 times now and have been very happy with the prices and services. I highly recommend them.
Great service! Before and after installing my new AC unit, Corey went above and beyond to explain every step of the process and make sure everything went smoothly.
First time using this company. Very impressed with Jason. Very thorough and extremely patient with my questions and concerns. Highly recommend them. Will use them again.
We really liked Jason's service. He was professional and friendly, and he clearly knows his craft. He diagnosed a couple of potential future problems and solved them while he was doing our checkup. We're very pleased with Cold Factor and highly recommend the company to anyone looking for great HVAC service.
The technician Jason is awesome! I call him the AC Whisperer… I have a rental property in Garland that had a destructive tenant who I thought destroyed my old unit. Jason got it working. I still can’t believe he fixed it.
Jason is awesome, he went extra miles to resolve the issue with the existing system even though I called for replacement estimate. He was walking me through each step and successfully restored 22 year old heat pump condensing unit for the fraction of cost. I highly recommend Cold Factor and Jason for your HVAC support.
I had an older review here about the quality service I received for some minor issues I had about a year or so ago. I can only leave one review per Google guidelines so I’m updating to reflect a recent full system install I did with Cold Factor. After an unfortunate issue, I had to replace the old system and went with a variable speed system. Install was a few hours and was without issue. Everyone was professional and it went pretty smooth. I was in contact with Jason as well as Cory most of the time and they really helped out. I had to learn a lot about the process and they made that fairly easy for me. I appreciate both of them and Taylor who helped get things arranged. Highly recommended from my side, especially after getting a much higher quote from another company. Thanks everyone! 😎
Jason from Cold Factor is awesome! He goes above and beyond and has helped at a couple of my companies dental practices! He is now my go to guy with our HVACs! Highly recommend this company!
Cold Factor is the absolute BEST!! Jason wasn’t on time…he was *early*!!! He identified the issue on my 3 units very quickly and efficiently had me back in service very quickly. I would never dream of using anyone else.
Very knowledgeable. Took the time to access our ventilation system and to explain everything to us. Good pricing. Got two new HVAC systems installed plus some new vents in one day. They cleaned up after themselves very well too. They also have a great maintenance contract!
Great service! Cold Factor send their technician right out, diagnosed the issue, gave me quote , I approved it & by 5:30 pm we had a new heater unit installed! All within 7 hours! That’s what I call incredibly great service!!!
I was referred to Cold Factor and have been using them for over a year. I could not be happier with the service I’ve received particularly, Jason Tyler. Exceptional and honest quality service you can trust!I’ve had a number of HVAC companies and have been majorly disappointed at every turn. None can even begin to hold a candle to this company. I consider it a blessing to have found them!
Great service as usual. Jason fixed the issue with our thermostat and even made some configuration changes to improve efficiency. Additionally, he suggested some changes I could make myself to improve air flow in the house. Thanks again Jason and Cold Factor!
My A/C went out on the last streak of 100+ degree days this summer. On Saturday night I messaged Cold Factor and they were on the phone with me within an hour, talking through solutions. Though I tried to go down the warranty route, they were patient with me. I ended up having Jason come out and he determined my system was dead (after 23 good years).Throughout the sale process, Jason acted more like an advocate than a salesman and was patient with me as I digested all the information and expenses tied to a new system. The education process took some time, during which he recommended I get a portable system (from Home Depot) so I didn’t have to make a decision too hastily. I loved that he didnt push me into a decision.Once I made the decision, the team was out here within a few days and got it installed. The owner, Cory, personally came to the house at install and also a day or two later to make an adjustment.Jason, my original tech, just left my house after doing a quality check on the system after a week of install and the entire process was as painless as it could be.I also had an A/C friend in another state double check the quote I got and he said it was a great deal that Cold Factor had put in their proposal.Good price, high expertise, experienced techs and customer focused throughout the process. Definitely recommend!
Jason went above and beyond to help my family with our AC unit. The level of care he provided my mother and I as we navigated a tough AC issue was both heartwarming and admirable, and on top of all that he was an expert at diagnosing the issue immediately.As you look for an hvac technician please look no further as Jason and the rest of the cold factor company will take care of you like their own family. They will be thorough in their work and ensure you are getting a price that won’t break the bank.I can’t thank them enough for the quick and kind support they provided us!
My AC decided to stop getting cool Monday night. Tuesday morning I called 6 different companies to try to get something booked. Everyone was booked for 1-2 days or more, understandable given how hot its been. Cold Factor originally told me they couldnt do same day but I booked a next day to get on the schedule. About 1 hr later they called with an opening and could have someone by noon same day. Bobby arrived within the window provided and had my AC up and running within an hour. And when I was emailed a copy of the invoice they included pics of readings. Highly recommend and would use again
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Two Locations to Serve You Best

Lewisville address

1221 Grove Dr.,
Lewisville, TX 75077

214-717-8802
Flower Mound address

332 Old Gerault Rd,
Flower Mound, TX 75028

214- 712-8276
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